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- Report Utility Outage or Problem
Create a Website Account - Manage notification subscriptions, save form progress and more.
Go to the Power Outage Online Mapping system, which allows you to report and check the status of your outage. The City uses the data entered with each report to help staff more precisely identify the source and scope of each outage.
Users are asked to provide the following information:
Note: Unsure which of your phone numbers are linked to your account? Call Utility and Billing Services during regular business hours or complete the Link My Phone Number to My Utility Account form.
During a major outage, callers may receive a busy signal or a message from the telephone system stating the call cannot be completed. Be assured during a major event we are aware of the outage and are working diligently and safely to restore your electric service.
Report and Track. This interactive tool allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be reviewed and assigned to a city staffer the next business day.