About Your Utility Account
The City of Stillwater offers several payment methods, including online, automatic bank draft, by phone, and more. To learn more, visit the Payment Methods page. For helping reading your utility bill, visit the Understanding Your Statement page.
Changing Your Account Information
We value your privacy and the security of your personal information. Should you need to change any information associated with your utility account, the easiest and most secure way is to visit our Utility and Billing Services office at the Municipal Building with a valid government-issued photo ID.
Should you need to change your information over the phone or by email, you will need to verify your identity by providing the following pieces of information:
- Last four digits of your Social Security Number
- Date of Birth
- Account Password/Mother's Maiden Name
If you cannot provide this information, or if we do not have a record of this information on your account, you will be asked to visit our Utility and Billing Services office with a valid government-issued photo ID.
Under some circumstances, you may be asked to visit us in person with proper identification even if you can confirm this information.
Changing your account information in person with proper identification could prevent identity theft and helps us comply with the Fair and Accurate Credit Transactions Act of 2003.
Linking Your Phone Number to Your Utility Account
- Our 24-Hour Utility Assistance line at (405) 372-3292 can match your phone number with your home address and immediately begin the process to restore power. You may also request a call back to let you know that the electricity is back on.
- For this system to be most effective and customer-friendly, we ask that electric customers call from or know one of the telephone numbers listed on their City of Stillwater electric account or provide the electric meter number.
Unsure What Phone Numbers Are Linked to Your Account?
- Call Utility and Billing Services at (405) 742-8245 to verify, change or add cell phone and/or landline phone numbers to your utility account.
- Complete the Link My Phone Numbers to My Utility Account form.
Your Utility Bill
If you have questions about your bill or would like to make payment arrangements, contact us during office hours.
Bills are prepared monthly for each of four designated meter reading areas in the city. Bill dates and due dates are approximate.
- Cycle 1 meters are read the first week of the month, billed the 15th of each month and due the 8th of the following month.
- Cycle 2 meters are read the second week of the month, billed the 22nd of each month and due the 15th of the following month.
- Cycle 3 meters are read the third week of the month, billed the 29th of each month and due the 22nd of the following month.
- Cycle 4 meters are read the fourth week of the month, billed the 8th of each month and due the 1st of the following month.
The following is a list of fees associated with our billing system.
- $25 processing fee: Billed to the account when a deposit is made during normal working hours.
- $40 disconnect fee: If a trip is made to the service address to disconnect service due to nonpayment, collected at the time service is left on or prior to service being reconnected.
- $25 reconnection fee: Collected with payment to account, when reconnection is made during normal business hours.
- $25 disconnect fee: Billed to account when temporary service arrangements have not been completed according to the terms of the agreement.
- $25 processing fee: Prepaid in cash for installation of new service after office hours. There is a $50 reconnection fee when reconnection for nonpayment is made during after-hour service hours (Monday through Thursday from 5:30 pm to 7 pm).
- $25 returned check or draft fee.
- $5 if a cut-off notice is mailed due to non-payment of a bill, with no charge on the first notice within each 12 month period.
- Late fee: A 10% late fee is applied to late balances.
Electric & Water Meter Numbers
The electric and water meter numbers are printed on your utility bill.