Frequently Asked Questions

Yes! Animal Welfare has many wonderful pets available for adoption, most of which are or will be spayed or neutered and have most of their vaccinations. Animal Welfare occasionally has small pets such as ferrets, rabbits or guinea pigs.

Stillwater uses an online service called Petfinders to help organize adoptions.

According to city ordinance, livestock are prohibited in certain areas.

• It is unlawful for any person to allow or permit any fowl, including, but not limited to chicken, turkeys, pigeons, ducks and geese, or any domestic livestock, including, but not limited to, horses, mules, donkeys, cows, sheep and goats, within 150 feet of any dwelling, house trailer, mobile home, manufactured home, hotel, motel, grocery store, supermarket or food service establishment, except in a duly established Agricultural District wherein such distance limitation shall be 50 feet.
• Backyard chickens are allowed per city Ordinance Number 3367.

Stillwater Animal Welfare officers attend a two-week-long animal control academy and attend continuing education through the National Animal Control Association (NACA), the Oklahoma Board of Veterinary Medical Examiners and other related agencies.

Academy training includes many subjects such as criminal investigations (cruelty, dogfighting), report writing, animal handling and care and disease control in shelters. Officers are also state certified animal euthanasia technicians.

The training we go through is online, not in person. We attend the National Animal Control Association and each officer is awarded a certificate as a NACA Animal Control Officer. Our officers are also certified animal euthanasia technicians.

No. Stillwater does not have a licensing program, but we do require that your dog or cat be current on its rabies vaccination, which must be done by a licensed veterinarian and wear the tag from the veterinarian.

If you own a commercial kennel, grooming parlor, pet shop or shelter, you will need to apply for or renew your business’s annual permit with the City Clerk’s Office by Feb. 1 of each year. The City’s code of ordinances defines a kennel as “any lot or premises on which four or more dogs more than six months of age are kept.” The fee for the professional animal permit is $50. Fill out the Request to Obtain Grooming, Pet Shop and Kennel Permit form.

Yes. Animal Welfare enforces a leash law for dogs. Dogs must be under restraint by a fence, chain or hand-held leash both on and off their owner’s property. This includes city parks and the bed of pickup trucks. There is not a leash law for cats, but cat owners are responsible for the actions of their pets as defined under a nuisance ordinance.

Visit Federal Emergency Management Agency's (FEMA) Caring for Animals page for how to prepare for the unexpected, such as assembling an animal emergency supply kit and developing a pet care buddy system. Procedures are the same for any emergency.

You may own up to three dogs on a lot or premises inside an area zoned as a residential district. Owning more than three dogs is considered a kennel, which is categorized as an animal and pet keeping facility. Animal and pet keeping facilities are permitted in the following zoning districts:

• CG - Commercial General District (Specific use permit required)
• IL - Light Industrial District (Permitted use by right)
• A - Agriculture District (Permitted use)

There are no limitations on the number of cats you are allowed to own in a residential district.

Stillwater is not officially a no-kill city (meaning there has not been an official proclamation, funds or other means made available for this purpose); however, the Animal Welfare shelter has been low euthanasia or no-kill for more than 10 years by the definition of very few healthy or adoptable animals being euthanized. This does not include the euthanasia of sick, injured or feral animals.

Yes. Any citizen of Stillwater can surrender their pet for adoption. Strong caution is urged that this service be used as a last resort.

Although Animal Welfare attempts to find a new home or outlet for available pets in the shelter, the shelter is neither an adoption service nor a pet shop and cannot guarantee that an animal will not be euthanized due to space, health, age or temperament.

An animal that is picked up by an officer is held for 96 hours for the owner to claim. During that time, a reasonable effort is made to attempt to find an owner. If no owner is found, healthy animals with good temperaments are offered for adoption to the public for about a week.

During this week, the animal is advertised on various media and different rescue groups are sought and contacted.

Report the bite to Animal Welfare immediately at 405-372-4171 or 911. Animal Welfare will determine whether the animal is current on its rabies immunizations if it needs to be quarantined at a veterinary clinic or be tested for rabies by the Oklahoma State Department of Health.

If you have lost or found an animal (any kind), call Animal Welfare immediately to see if the lost animal is at the shelter, or if someone has reported it lost or found. Finders can either have the animal picked up to be brought to the shelter or leave information with a description of the animal and their phone number. Animal Welfare keeps a board with postings of lost and found animals.

Although the Oklahoma Department of Wildlife does not permit Stillwater Animal Welfare to capture healthy wildlife, Animal Welfare officers will attempt to apprehend sick or injured wildlife. Sick wildlife that has had contact with humans or pets will be tested for rabies.

Oklahoma's only neonatal kitten rescue, Tiny Paws fills the gap left by area animal agencies that cannot provide care for these infants.

Located at 801 W 11th Avenue, Stillwaggin' Dog Park managed by the City of Stillwater. It is a self-policing, use-at-your-own-risk facility. The park rules are posted at the entrance and include the following:

• Dogs must be on leash from your car to the park.
• Pick up after your dog.

For problems at the park, contact Community Resources at 405-747-8070.

Every state with a sales tax has a companion tax for purchases made outside the state. In Oklahoma, that tax is called “use tax”. If you have purchased items for use in Oklahoma from retailers who do not collect Oklahoma sales tax whether by mail order, catalog, television shopping networks, radio, Internet, phone or in person, you owe Oklahoma use tax on those items. Use tax is paid by the buyer when the Oklahoma sales tax has not been collected by the seller. Individuals in Oklahoma are responsible for paying use tax on their out-of-state purchases.

Examples of items that are subject to sales tax include books, compact discs, computer equipment, computer software, electronics, clothing, appliances, furniture and other home furnishings, sporting goods and jewelry. When an out-of-state retailer does not collect Oklahoma sales tax, the responsibility of paying the tax falls on the purchaser.

You should report it on your Oklahoma income tax.

• Use tax is calculated at the same rate as sales tax, which varies by city and county.
• If you live in Stillwater, your sales tax is 9.313%.
• (Of which 4.0% is for the City of Stillwater; 0.0813% for Payne County and 4.5% for the State of Oklahoma.)

State of Oklahoma Tax Commission

The Stillwater (Re)Investment Plan (A Stillwater Downtown/Campus Link Project Plan) will create an ad valorem and a sales tax increment district in Stillwater pursuant to the Oklahoma Local Development Act.

• The Plan does not create a new tax or a plan to increase property taxes citywide. Property tax rates remain the same for everyone. The only way property taxes within the TIF district go up is if the property values increase, which is the same system we have now. So, this means a net gain of asset for the property owner.
• The Plan does not take any current budget money from any entity. It only affects a small portion of new growth revenue those entities might receive in the future.

In fact, the Plan creates $1 million in additional funds for Stillwater Public Schools (SPS). And, long term, it creates a bigger tax base for SPS and Meridian Technology Center to fund education.

The Project Area consists of the downtown area and those areas linking downtown to the Oklahoma State University campus; more specifically the Project Area is bounded as follows: West Hall of Fame Avenue on the north, South Lowry Street on the east, 15th Street on the south, and South Washington Street on the west.

Affected taxing jurisdictions include Stillwater Public Schools, Meridian Technology Center, Payne County, Payne County Health Department and the City of Stillwater.

This is not a new tax or a plan to increase property taxes city-wide. If the redevelopment Plan does not generate new development projects, it can be modified or cancelled by the City Council at any time-without any impact. Nobody loses.

This Plan encourages a cooperative effort from the affected taxing jurisdictions to benefit the community as a whole. Each jurisdiction will continue to receive the ad valorem taxes as currently distributed. However, new ad valorem revenue increases (the "increment") will be deferred and reinvested in the project area for twenty five years or until $32.5 million is reached, whichever comes first. The Project Plan provides that each taxing jurisdiction except the City will split the first 12% of increment increase realized.

From many of the plans adopted by the City, additional provisions have been established. Out of the P.U.M.A. Plan, a Business Improvement District (BID Number 1) was established in the Downtown area of Stillwater.

The (Re)Investment Plan also calls for the creation of new BIDs for downtown and Campus Corner, to focus on event promotion and marketing.

After a successful 10 years in place, BID Number 1 expired in August 2017.

Since then, business owners from the BID Number 1 area have started a movement to re-establish a similar form of financing, and have shown strong support for the TIF.

"The TIF strikes me as the type of opportunity that can result in creating unique and dynamic ventures in Stillwater... [it] would allow entrepreneurs like me and my peers to bring thoughtfully-local ideas to the TIF area." ~ J Bryson Baker, owner and founder of EVERYMAN (quote from the June 4 Stillwater City Council public hearing)

Oklahoma City used a series of tax increment financing reinvestment projects to develop Bricktown and transform its Downtown area. Similar reinvestment projects in Tulsa (Brady District), Broken Arrow (Bass Pro, Rose District) and Jenks (Riverwalk) have significantly redeveloped these areas. Establishment of a sales tax based increment district (Academy) and sales tax rebate programs (Downtown BID, Bradford Place) have provided a significant return on investment for the City. The ad valorem revenues generated by these projects went to Stillwater Public Schools, Meridian Technology Center, Payne County, the Payne County Health Department and the City of Stillwater based on millage requirements.

The City has also made significant investments in infrastructure such as Water 2040 and development agreements within the Southeast Corridor that have facilitated development and enhanced property values. The ad valorem revenues generated by these projects went to Stillwater Public Schools, Meridian Technology Center, Payne County, the Payne County Health Department and the City of Stillwater based on millage requirements.

In addition to generating much needed funds, reinvestment in our community's infrastructure will create jobs, hence the need for more workforce development and attendant earning potential.

Reinvestment areas in Oklahoma City and Tulsa have generated growth on properties outside of their boundaries.

The established project area for the TIF is recognized and designated as an area of economic distress.

Designations label the area as an enterprise zone, state opportunity zone and federal opportunity zone.

Limited areas in 24 states have been designated as Federal Opportunity Zones due to the level of economic distress measured by incomes and poverty. Generally, it is a measure of economic health (or lack of) related to jobs, employment, and pay scales in an area.

Opportunity zones were created by The Tax Cuts and Jobs Act in December 2017, and are intended to spur investment in impoverished and economically distressed areas.

This designation represents a current documentation of general economic distress warranting community efforts to nourish economic health, attract new businesses and employers and to create new community economic opportunity that will attract businesses, create jobs and augment the attractions of the community.

To view the zones, go to: http://odoc.maps.arcgis.com/apps/webappviewer/index.html?id=6c9ab2ff71c041b4ad4aa1ed90f1cbb5

• Next, click the "Layers" tool.

• Zoom into Stillwater using the + button in the upper left corner. Then, scroll down the list of Incentive Map Layers, and click the box with the zone label you're wanting to view.

The TIF established project area also falls within a qualified New Markets Tax Credit Program area.

The NMTC Program incentivizes community development and economic growth through the use of tax credits that attract private investment to distressed communities.

This program is administered through the U.S. Department of the Treasury.

To learn more about the NMTC Program, go to: www.cdfifund.gov/nmtc

Each violation has a set of enforcement procedures and time limit for compliance. However, if the violation is not corrected in the time allowed, the City may allow additional time for an education process and additional notices to resolve the violation. The property owner may also file an appeal, which also takes time. After which, the City has two enforcement options (both of which takes time):

• Abatement: In a typical case, the City will hire a private contractor to mow, to demolish or board and secure a structure or to clean a property of junk and debris-with the property owner being bill by the City for the contractor's services, legal services and more. If need be, a tax lien may be placed on the property to cover the costs.
• Judicial Remedies: Failure to correct violations can result in fines of as much as $549 per day for each violation, depending on the violation.

Our goal is to encourage both owners and tenants to voluntarily correct any violations. When a violation is reported, we open a complaint and work toward resolving the violation through a process of education, inspection and notices. In most cases, the person responsible for a violation is given an opportunity to voluntarily comply with the law and correct the situation.

Code Enforcement, a division of the Stillwater Police Department, issues citations for structural and non-structural related property maintenance, which includes nuisance violations such as inoperable vehicles, trash, littering and tall weeds and grass.

Code Enforcement does not enforce homeowner association (HOA) rules or make judgements concerning aesthetics. Citations are issued to ensure the health, safety and welfare of Stillwater residents.

Yes. The City of Stillwater wants renewable energy in our community. In fact, one of the City's strategic priorities is to provide reliable utility service that meets the needs of today's customers as well as to anticipate future ones, which means including renewables like wind and solar.

Any energy returned to the grid is credited at the wholesale energy rate. Distributed Generation (DG) customers also purchase any energy they receive from the grid at the wholesale rate, while customers without DG pay the retail rate. To help the utility cover fixed costs, DG customers will be charged a monthly service availability fee.

Community solar (also known as a solar farm) is a shared resource that solar production can be purchased from. Portions of community solar farms can also be owned by community members. This option would provide renewable energy options to those who might be unable or unwilling to install an onsite DG system (renters, people who do not have the space for their own system, those who can't keep up with maintenance requirements, etc.)

Interested in learning more? Watch our Community Solar and Renewable Energy Certificates (RECs) workshop.

Distributed Generation refers to an Energy Producing System that is located at or near where the energy will be used, such as solar panels on a house.

In a residential setting, common distributed generation systems include:

• Solar panels
• Small wind turbines

Download the Residential Renewable Energy Resources Permit Packet (PDF) for more information about DG interconnection in Stillwater.

Net Energy Metering (NEM) is the rate structure the City uses to bill Distributed Generation (DG) customers. With NEM, the customer’s energy usage is netted out. For example, if you produce more energy than you need, the excess will be put into the grid and you will be credited. When your system is not producing enough energy to match your consumption (like at night), you would purchase your energy from the grid. Read the Net Energy Metering Distributed Generation Tariff (PDF) for an in-depth look at the City’s NEM with a Fixed Wires Fee rate structure.

Before you install a DG system you will need to:

• Follow the National Electrical Code
• Follow the International Building Code Residential Renewable Energy Resources Permit Packet (PDF)Complete and submit the  to the City of Stillwater Community Development Department 405-742-8220. The packet includes:
  • Residential (1 and 2 Family) Accessory Permit Application (1 page)
  • Distributed Generation Interconnection Application packet with all attachments and required documents (5 pages)
  • Notarized Distributed Generation Interconnection Agreement (5 pages)
• Receive approval from Community Development
• Complete the generating facility installation (including a lockable disconnect for the Utility's use)
• Get inspections from the Community Development and Stillwater Electric Utility
• The Utility will install the appropriate meters

Then you're all set to start generating energy!

Stillwater Electric Utility has a Diamond Reliable Public Power Provider (RP3) designation and is dedicated to providing consumers with the highest degree of reliable and safe electric service. These requirements are in place to address issues of safety, grid integrity, and cost fairness. They ensure we can (1) protect the safety of customers and City employees; (2) maintain the integrity of the grid; (3) establish mechanisms to ensure that each customer shares appropriately in the costs.

The City wants renewable energy in our community. In fact, one of the City's strategic priorities is to provide reliable utility service that meets the needs of today's customers as well as to anticipate future ones, and that means including renewable energy. However, before signing a contract and/or calculating any potential savings, it is important for customers to have a clear understanding of the methodology the City of Stillwater uses for calculating renewable electric energy and its credits.

If you are considering a renewable energy system, contact Electric Chief Engineer Kyle Muret at 405-533-8444 before you sign a contract. We can help you understand the City's policy.

Stillwater has been a community-owned electric utility since 1901 and has owned its own electric generation since 1903. In other words, Stillwater residents own the utility. Stillwater is the second largest municipal electric utility in the state as well as the largest transmission owner and electric generator. It is one of 191 of the nation's public power utilities to earn the Reliable Public Power Provider (RP3) designation from the American Public Power Association for providing consumers with the highest degree of reliable and safe electric service.

Because of the expense of these systems and the perceived savings, it is important for our customers to talk to the City before signing a contract that promises you will see savings on your electric bill if you purchase X, Y or Z renewable energy system.

A lot actually! In addition to providing jobs to about 65 people in the electric department who keep Stillwater's lights on, the revenue is used to replace or repair transformers and to purchase equipment like poles, wiring, street lights and bucket trucks.

Another important benefit of being a public power community is that a portion of the revenue is reinvested to improve and maintain crucial city services such as fire, police, parks and roads. Since Oklahoma cities rely primarily on sales tax to fund local government services, cities like Stillwater are fortunate to have this additional revenue source.

You will need a copy of your utility bill. Go to “Pay Utility Bill” and register now.  Enter your information and answer security questions then hit enroll. Go to Accounts and click on add account. Enter your account number exactly as printed on your bill, including the dash. Check the box: Agree to Payment Authorization Terms and Add Account.

Passwords are case sensitive, so make sure to remember exactly how you type it in 

Absolutely. Just visit the Forgot your password? page and enter your email address. You will answer your security questions and a link will be sent to your email address. Enter the temporary password and click on the link to change your password.

Note: If you do not receive the e-mail in a reasonable amount of time, call Utility and Billing Services at (405) 742-8249 or e-mail utilitypayments@stillwaterok.gov to verify your e-mail address and we can reset your password. The account holder will need to verify security information. 

Yes. Once you have registered your utility account online, you can schedule an automatic payment from a credit card or bank account as long as you are at a zero balance. We recommend you choose the payment date as "on the due date.”  Any payments scheduled after the due date will result in a late charge on your utility account and may put your account in jeopardy of being disconnected.

If you decide to store your card information on our system for the convenience of not having to re-enter the information each time you make a payment, your card information will be encrypted and stored on a separate system that is behind a secure firewall and not directly exposed to the Internet. Additionally, once your card information has been entered for the first time, only the last four digits of the card can be seen in the secure wallet, even by the account or cardholder.

So if someone, somehow obtains your account number and password, they will not have access to your credit card information through our system. Address information for a stored card can be edited by the account holder, but once initially submitted the full card number cannot be viewed or edited by anyone. This is done to protect the card information from unauthorized access to your account. If there is an error in the card number, the card must be removed and re-submitted to correct the error. Again, this is to safeguard your card information and protect your credit.

Additional questions can be directed to Utility and Billing Services.

As of January 1, 2025, the Rural Fire Service contract fee is $200 per calendar year.

No. The contract runs January 1 to December 31.

Yes, renewals will be mailed out at the beginning of December. We will also send an email to those who completed the online form.

One. Property is contiguous or adjacent parcel of land held under a common ownership or leasehold.

Fees will not exceed $2,000 per incident for contracted properties. When a property is not covered under a Rural Fire Service Contract, a minimum charge of $500 applies and there is no limit on the maximum fire charges.

Complete the Rural Fire Service Contract online or in person, and pay the associated fee. To pay by check, return the completed contract to the fire department administration office at 1510 S Main Street. To pay with cash, return the completed contract to city hall at 723 S Lewis Street. For a link to the online form or to download the printable form (PDF), visit the rural fire page.

Yes.

Stillwater City Council approved Resolution CC-2024-29 on September 23, 2024, adopting a revised rate schedule for fire service charges. The revised charges are effective January 1, 2025. Also on September 23, City Council advanced Ordinance No. 3545 to second read. Ordinance No. 3545 increases the annual contract fee for the Rural Fire Service Contract from $100 to $200 per year. The ordinance also designates that fees collected are to be utilized to support operations of the Fire Department. Ordinance No. 3545 was adopted on October 7, 2024.

1. Resolution CC-2024-29 Fire Service Fees - Rate Schedule (PDF)
2. September 23, 2024 City Council Agenda
3. February 26, 2024 City Council - Rural Fire Fee Analysis
4. Code of Ordinances: Chapter 20, Article II
5. October 7, 2024 City Council Agenda Minutes

Review information about liquids, food, guns and ammo, pets and more on the Transportation Security Administration (TSA) website.

All passengers who are 18 years and older must present a government-issued photo ID. If your children are under 18, they do not need a photo ID or birth certificate to travel within the continental United States.

Yes, the airplane has seat belt extenders. Fliers may be required to purchase a second seat if more than one extender is required.

Motorized wheelchairs can be placed in the luggage compartment. Boarding bridges to the airplane and wheelchairs are available. Notify your airline representative when making your reservation that you will need assistance getting to and from the airplane.

Contact American Airlines Reservations at (800) 433-7300 and tell them you are interested in information for shipping your animal/pet.

In the Police and Municipal Building at 723 S. Lewis St.

Yes. The Patrol Division, Central Communications Division, and Detention Center are operational 24 hours per day, 7 days per week to provide both emergency and non-emergency services.

Yes. There are several officers who work in this capacity. Undercover officers carry Stillwater Police Department (SPD) badges and identification cards.

There is no time limit. The situation and circumstances will determine the appropriate response.

No. Stillwater does not currently have a curfew ordinance.

Call the anonymous tip line at (405) 533-8477 (TIPS)

For emergencies (animal bites, vicious animals at large, etc), you may call the Stillwater Police Department at (405) 372-4171. For non-emergencies, leave a message at (405) 372-0334, and an officer will return your call the next business day.

Only those applying with the department may request a ride-along. These may be arranged with the Training Division at (405) 742-8305.

No. The Stillwater Police Department (SPD) does not operate a citizen volunteer or reserve officer program. However, there are a limited number of reserve police officers working for the SPD, including medical personnel who are part of our department’s tactical team.

No. The Stillwater Police Department does not have an explorer program.

Yes. Stillwater police officers are allowed to work off-duty security assignments, provided the assignments are arranged through the department. If you are interested in hiring an off-duty police officer, contact the Operations Captain at (405) 742-8251.

Note: Police officers are not allowed to work in the off-duty capacity at establishments that serve alcoholic beverages.

Yes. We have a variety of informative public programs. To learn more about what programs are available or to schedule a public appearance, call (405) 533-8485.

1. Visit the Police Station
2. Bring the following printed documents with you:
   1. Proof of valid registration showing you as the owner of vehicle,
   2. Proof of valid Insurance coverage on the vehicle,
3. Bring a driver (you or other) with a valid driver’s license to drive the vehicle.

If you are attempting to retrieve a vehicle that belongs to someone else, you must have a Notarized Letter from the owner specifically identifying you as authorized to retrieve.

A member of the SPD team will take copies of all these documents and then process the release. You will be required to sign the release form.

You will then take the release document to the tow company.

There is no charge for SPD to release the vehicle. The tow company will charge you.

SPD does not determine what that release charge will be.

A vehicle can be released at any time. If you arrive after normal office hours you may have to wait. You should bring all printed documents with you if you arrive after normal business hours – it is not possible to receive electronic documents outside of those hours.

Normal Business hours (excluding holidays) are: Monday - Thursday, 7:30 a.m. - 5:30 p.m. and Friday, 7:30-11:30 a.m.

How do I retrieve my vehicle from Impound (PDF)

The City does not determine how many or which franchises (including restaurants, retail stores or services) can open a business. The City welcomes all kinds of businesses because they generate sales taxes, jobs and provide useful services for our residents.

The City of Stillwater does not require businesses to register with us. However, there are some types of businesses that are required by ordinance to obtain annual licenses. In addition to this, all entities conducting business in Oklahoma must register with the Oklahoma Tax Commission (OTC) and with the Oklahoma Secretary of State's Entity Filing.

Start by using the online Zoning Map. Uses allowed by right or with a specific use permit are identified by zoning district in City Code, Chapter 23, Article VI. For additional information, contact Development Services.

Yes. The City calls this a home occupation. The specifics for a home occupation are found in City Code, Chapter 23, Article V, Division 2, Section 23-97.

Building permits are necessary to ensure that the work performed, whether on a new building or on an existing building, is safe and that licensed and knowledgeable people are performing the work.

When you apply for a building permit, Development Services (Per 11 OS § 43-101.2) will provide you a list of Oklahoma State taxes that may potentially be assessed against Oklahoma or out-of-state taxpayers.

The Tax Commission requires proof of registration when an occupancy permit is requested. Proof of registration with the Tax Commission will be required upon request for issuance of an occupancy permit. Failure to provide proof will result in Tax Commission notification of nonregistration. The City of Stillwater issues a certificate of occupancy when permitted work is completed or when a change of use of a building occurs.

The City funds streets through various sources, including a half-cent sales tax, state gasoline tax, general fund, and development transportation fees. The General Fund is the primary operating fund of the City and includes revenues from sales tax, licenses and permits, fines, and fees. The City Capital Fund is for capital expenditures, while the Transportation Fee Fund is for transportation fee revenues and expenditures related to enhancing the City's transportation system. The Transportation Improvement Fund budgets and accounts for street improvements or debt payments funded by the related half-penny sales tax.

No. Street lighting is a function of Stillwater Electric.

Our City has established several transportation plans aimed at efficiently allocating our funds and prioritizing our spending. These plans include the Pavement Management Program, the Capital Improvement Plan, and the Stillwater Transportation Enhancement Plan (STEP).

Yes, the streets are part of our stormwater drainage system. Our drainage regulations limit the amount of water allowed to be carried in the street and the depth of the water based upon the classification of the street. 

Local streets are allowed to have more depth than collector or arterial streets. Regardless of the classification, the depth of the street is limited to allow at least one direction of passage without danger of being swept from the road. Some of our older streets were installed before the current drainage regulations. 

Streets in the flood plains are also sometimes exempted based upon the frequency of the flooding and the cost. These are usually along Stillwater Creek. One other exception is Western Road (north of Hall of Fame Avenue and south of McElroy Avenue). This area is part of a flood-control structure that protects residential properties downstream of Hall of Fame Ave. to 12th Avenue.

Yes. You need the engineer stamped drawings provided to you by your installer when you signed your contract along with an Application for Residential (1 and 2) Family Permit (PDF) and a site plan. A Development Services customer service representative can assist you with the site plan either in person or over the phone. You can submit your documents in person or email them to digitals@stillwater.org.

The documents will be reviewed and a Development Services customer service representative will contact you for payment, which can also be done in person or over the phone with a credit card. If you choose them over the phone method, we will scan and email your receipt and permit to you.

Yes, coordinate with your installer as to whether you or the installer will contact an inspector to schedule an inspection.

A permit is required for a fence more than seven feet in height. Please contact a Planning Staff Member at Development Services to discuss the setback requirements for front, side and rear yards.

A permit is required for swimming pools that are 24 inches or greater in depth or any swimming pool with a filter system, heater or electrical lighting. This permit would include the fence enclosure. See the Residential Swimming Pools, Hot Tub and Spa Informational Guide (PDF) for additional information.

If the deck is less than 200 square feet and not more than 30 inches above grade at any point and does not have a cover over it such as a pergola or enclosed roof, then no permit is required. Development Services staff can assist you in assuring that the deck will be placed in any easements and meets setbacks requirements.

Any and all carports or accessory structures must comply with the setbacks requirements for your zoning district. We recommend that you first talk with one of the Planning Team members in Development Services to assist with this information and guidelines.

When all setbacks requirements are met, a  Application for Residential (1 and 2) Family Permit (PDF) is required along with a site plan. Contact a Development Services Customer Service representative who can assist you with this site plan.

General contractors are not required to register. However, all trades such as electrical, mechanical, plumbing, sign, street work contractors and structure move contractors are required to register and keep an active annual registration to perform work within the city limits.

Typically, most alterations and structural repairs can be processed through the submission of an Application for Commercial/Industrial Permit (PDF). In some cases, changes-in-use can be reviewed through this process instead of the commercial use-by-right process. Ask if a change-in-occupancy permit is required and which process must be used to submit the application.

One paper set and one electronic set of plans must be submitted with all commercial building permit applications.

Commercial remodels require the Application for Commercial/Industrial Permit (PDF) along with three sets of plans and the plan review fee based upon the valuation of the remodel.

Commercial additions require the Application for Commercial/Industrial Permit (PDF) along with three sets of plans. The plan review fee based upon the valuation of the remodel. If the addition is more than 25 percent of the original building footprint, contact a Development Services to discuss requirements.

Stillwater uses a commercial use-by-right process. This process provides for the concurrent review of the proposed building plans, site and civil plans as well. The Commercial Use-By-Right Submittal Packet (PDF) should be completed in its entirety and submitted to Development Services.

Contact a representative from Development Services by phone or email digitals@stillwaterok.gov.

You are advised not to remove the meter box lid or to tamper with the meter or any apparatus inside the box. You are responsible for any damage that may happen to the meter. Fines may be levied for any damage to city property. You are advised not to park vehicles over the meter box.

Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match.

Yes, only meter consumption readings, meter and module numbers are transmitted. Personal customer information is not loaded into the transmitter and will not be transmitted.

• No, the AMR frequency is different and will not cause any interference.

No, the AMR transmitter falls into the low frequency, non-ionizing electromagnetic field range, which is equal to or less than today’s cell phones.

Call (405) 533-8048 between 7 am - 3:30 pm to report any water or sewer issues. Call (405) 372-3292 after-hours. Please include information that will help field personnel locate and repair the leak more quickly.

Routine flushing of hydrants helps remove sediments or deposits that naturally accumulate over time in the pipes. If not removed, water quality will deteriorate causing taste, odor and discoloration problems. You may also notice hydrants being flushed (also known as a “flow test”) by Water Services Operations staff during the day. They are testing to identify the amount of water a certain fire hydrant can deliver during an emergency situation.

Yes, the colors painted on fire hydrants actually mean something! Colors are a quick way for firefighters to determine how much water is available from that hydrant. There are standardized color codes for the amount of water gallons per minute the hydrant can support.

Hydrant colors and gallons per minute (GPM)

Based on National Fire Protection Association (NFPA) 291. Recommended Practice for Fire Flow Testing and marking of Hydrants, 2016. <500 GPM does not conform to NFPA standard.

Yes. Visit the Stillwater Public Library's Help Desk. A librarian will assist you with the process. The library is located at 1107 S. Duck St. 

The City of Stillwater and Payne County do not use CodeRed. The City asks that interested participants enroll in Be Informed Stillwater. Due to recent changes in service providers, participants who were enrolled before Feb. 1, 2016, are asked to re-enroll to receive notifications from the system.

If your cell phone, work phone or e-mail address changes, you must go to your profile and update the information.

Yes, we can accept cell phones, and the area code does not have an impact on whether or not a call is made.

No. But only phone numbers and email addresses associated with a local address will receive certain messages.

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. 

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for no-answers and call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call. 

No, the information that you provide will be used only by the City of Stillwater for Be Informed Stillwater purposes. We will not give or sell your telephone numbers or email addresses to any vendor or other organization.

You’ll need to log into your account if you need to update your address or contact information. Remember to update your profile at least every 6 months, simply signing in if your information has not changed. This assures that responders have your most current information.

The City of Stillwater is committed to an inclusive approach to recreation and entertainment opportunities. Let staff members know if you have a need for reasonable accommodations. Special needs seating is available for guests with disabilities at the standard price per performance. Handicapped parking is available near the entrances to the building. The theater is equipped with ASSISTIVE listening system. Ask staff for more information about using this system.

For the safety of the performers, please don’t use flash photography. This includes cameras, video equipment or cell phones during performances.

Your child is required to purchase a ticket unless he or she is able to sit in your lap during the performance. If a reserved seat is preferred, a ticket must be purchased.

There are 96 free parking spaces surrounding the Community Center with additional free parking within easy walking distance from the Prairie Arts Center (1001 S. Duck) and the Stillwater Public Library (1107 S. Duck).

You can enroll in City of Stillwater instructor led classes, take online training courses and view your training history in the Online Learning Center.

You can login to the Online Learning Center by accessing https://stillwaterok.litmos.com/. Once you access the Online Learning Center, you can add it to your favorites for easy access. On most computers, there should be an icon on your desktop as well.

Typically your login will be your City of Stillwater email address. If you do not have email, then it will be your four-digit employee number (i.e. 5555). 

You will find a variety of safety, professional development and supervisory/management classes. You can find the instructor led courses using the Live Sessions tab. There is also a catalog of online classes you can take using the Course Library tab.

You should work with your supervisor before taking any training during your regular work hours. There is not a formal approval process, but it is your responsibility to talk with your supervisor.

The City of Stillwater provides these classes as a benefit to employees through the human resources training budget. If you need a department specific class then the training coordinator will work with the vendor for you to negotiate a cost for your department’s training budget.

In the event you can no longer attend a class you’ve enrolled in, you can cancel by logging in and going to Live Sessions and finding the course under Your Registered Sessions. If cancelling less than a week before the class please email training@stillwaterok.gov so we can try and fill the spot.

You can view your training history using the Achievements tab. If you need a printed report you can contact the training coordinator.

You can access the Online Learning Center from any computer. However, if you are taking training directed by your supervisor and you are a non-exempt (hourly) employee, you should only take training classes during work hours.

The Public Service Loan Forgiveness Program forgives the remaining balance on your direct loans after you make 120 qualifying monthly payments under a qualifying repayment plan while working full time for a qualifying employer.

Any student loan you received under the William D. Ford Federal Direct Loan Program.

A qualifying monthly payment is a payment you make under a qualifying repayment plan for the full amount due as shown on your bill no later than 15 days after your due date while you are employed full time by a qualifying employer.

Qualifying repayment plans include all of the income-driven repayment plans (plans that base your monthly payment on your income).

There is no income requirement to qualify.

To apply to participate in the program, you need to complete an employment certification form. Once the form is complete, you need to send it to your loan holder. The U.S Department of Education will notify you in writing or electronically of the number of qualifying payments you have made while employed full time by a qualifying employer and how many more you must make before you are eligible to apply for the program.

A public service line is a line that connects the individual water meter to the water main located in the right-of-way or easement as shown in (Fig. 1). It is the responsibility of the City of Stillwater to manage and maintain public service lines. A private service line is the portion of the line that connects the water meter to a home or business. Please see the figure below for clarification. It is the customer’s responsibility to maintain private service lines.

The City of Stillwater has completed the inventory of service lines. Visit the inventory map to check your service material types. The City of Stillwater categorized the service lines inventory in four types based on the ODEQ requirements:

1. Lead - Any portion of the service line is known to be made of lead
2. Galvanized Requiring Replacement (GRR) - The service line is not made of lead, but a portion is galvanized, and the city is unable to demonstrate that the galvanized line was never downstream of a lead service line.
3. Non-Lead - All portions of the service line are known NOT to be lead or GRR through an evidence-based record, method, or technique.
4. Lead Status Unknown - The service line material is not known to be lead or GRR. For the entire service line or a portion of it (in cases of split ownership), there is not enough evidence to support material classification.
   
   
   

Property owners are not required to remove or replace lead plumbing on private property. However, because lead contamination of drinking water often results from corrosion of the plumbing materials on private property, the EPA recommends replacement to ensure the risk is eliminated. The EPA has set the maximum contaminant level goal for lead in drinking water at zero because lead is a toxic metal that can be harmful to human health even at low exposure levels. To learn about health effects associated with lead in drinking water, visit the EPA’s website.

Identify if you have lead service lines: This can be done by contacting a licensed plumber or using the EPA's guide "Protect Your Tap: A Quick Check for Lead | US EPA." Report your water service line material to the City of Stillwater by filling out this questionnaire. This will help us complete our inventory of drinking water service lines.

Stay informed: Learn about lead by watching this short YouTube video "Together, Let's Get the Lead Out." Keep up to date with the latest news about Lead & Copper by visiting the EPA's lead page and the ODEQ's Lead and Copper rule page.

U.S. EPA recommends sending samples to a certified laboratory for analysis. Carefully follow the directions of the certified laboratory for collecting the water sample and collect the sample from the faucets where you drink.

Lead service lines are the largest source of Lead in Drinking water. Visit EPA website to learn more at: Revised Lead and Copper Rule. This inventory will help us identify where lines are located for eventual replacement.

The use of lead materials in plumbing was banned in 1986 under the Federal Safe Drinking Water Act, and while no large pipes (mains) within the City’s distribution system contain lead, it is possible that both public (City-owned) and private (customer-owned) service lines are made of lead, galvanized iron/steel, or contain lead solder.

Lead is typically only detected in water that has traveled through lead service lines, galvanized water lines downstream from lead water lines, or copper water lines with lead solder, lead joints, or lead fittings. Over time, water lines can corrode, allowing small amounts of lead to leach into the drinking water.

No. The water treated and delivered from our treatment plant does not contain lead. The most common source of lead is from public or private service lines. Service lines are the small-diameter lines that connect on either side of the water meter. Many homes built prior to 1945 may have service lines made of lead or galvanized iron/steel.

Pursuant to Oklahoma State law, our utility is prohibited from subsidizing services to individuals. This includes the replacement of private service lines. Federal or State funding may become available to assist homeowners with replacing their private service lines.

For questions not addressed in the FAQs, contact Water Utilities at 405-533-8048.