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1. I don't have computer access. Can someone help me?

Yes. Visit the Stillwater Public Library's Help Desk. A librarian will assist you with the process. The library is located at 1107 S. Duck St. 

2. What if I participate in CodeRed?

The City of Stillwater and Payne County do not use CodeRed. The City asks that interested participants enroll in Be Informed Stillwater. Due to recent changes in service providers, participants who were enrolled before Feb. 1, 2016, are asked to re-enroll to receive notifications from the system.

3. What if my phone number or email address changes?

If your cell phone, work phone or e-mail address changes, you must go to your profile and update the information.

4. May I use a cell phone as my notification database listing?

Yes, we can accept cell phones, and the area code does not have an impact on whether or not a call is made.

5. Do I have to have a local area code to receive messages from Be Informed Stillwater?

No. But only phone numbers and email addresses associated with a local address will receive certain messages.

6. If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. 

7. Does Be Informed Stillwater respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for no-answers and call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call. 

8. Will my contact information be shared with others?

No, the information that you provide will be used only by the City of Stillwater for Be Informed Stillwater purposes. We will not give or sell your telephone numbers or email addresses to any vendor or other organization.

9. Do I need to log into my Be Informed Stillwater account once it's set up?

You’ll need to log into your account if you need to update your address or contact information. Remember to update your profile at least every 6 months, simply signing in if your information has not changed. This assures that responders have your most current information.